Gangsters corner condo jobs, 'In-house contractors force buyers to accept their services
Runners
 for the ‘in-house’ contractor manning their counter near the elevator 
entrance of a newly completed apartment project in Penang. 
GEORGE TOWN: Contractors, some
 with links to triads, are forcing buyers of high-rise property here to 
carry out renovation works.
Many of them charge a premium, sometimes up to 20% more than normal contractors.
If the buyers insist on hiring contractors from outside, they are 
compelled into buying materials such as sand, bricks, cement and steel 
cages.
Alternatively, the buyers can pay a “settlement” to bring in outside contractors.
Most buyers dare not lodge complaints with the police for fear of retaliation from triad members.
With developers turning a blind eye to the issue, the so-called 
“in-house” contractors have become more brazen in intimidating buyers.
Although such practices could be traced back to the 1990s, the 
mushrooming of condominium projects in Penang has made matters worse.
It has been estimated that more than RM10bil worth of projects had been undertaken on the island over the past 18 months.
During a check by The Star at several newly completed apartment blocks 
in Relau, a man was seen manning a makeshift counter near the lifts.
He said his “company” was selling sand, bricks, cement and steel cages,
 and providing other services such as hacking and electrical wiring.
When told that the unit owner wanted to bring in his own contractor to 
carry out tiling works, the stern-looking man said: “You can still buy 
the steel cages or other materials from us. We will handle your waste as
 well.”
Another in-house contractor, who declined to be named, claimed that he could offer better prices for construction materials.
“We get bulk discounts from suppliers. If we buy 100 steel cages and you buy only one, who will get a better price?
“Besides, we also know the unit layout better than anyone else. We know
 where the electrical wiring is hidden in the wall. We also know where 
to hack inside the house,” he said.
Ideal Property Development 
Sdn Bhd managing director Datuk Alex Ooi said his group had encountered 
numerous cases of such triad activities in its projects in the 
South-West district over the past few years.
“This is because the district is a hot spot for the development of reasonably priced properties.
“Whenever we have such problems, the police are very quick to come in to arrest the culprits.
“We have also tightened the security for our projects in the district and this has reduced such incidents,” he added.
SP Setia Bhd property (North) general manager Khoo Teck Chong said the 
group’s projects in the South-West district had never faced such 
problems because of its tight security system.
Penang police 
chief Deputy Comm Datuk Abdul Rahim Hanafi urged unit owners to lodge 
reports or call the police hotline at 04-269 1999.
“We do not condone such actions. We need unit owners to provide us with information so that we can act.
“Everyone has the right to choose their own contractors or material suppliers,” he said.
DCP Rahim gave his assurance that the identity of whistle-blowers or affected victims would be protected.
Buyers must pay ‘toll’ to bring in own contractors
GEORGE TOWN: Lecturer W.C. 
Lim, 35, who bought a high-rise unit in Bayan Lepas, said he had to pay 
off the so-called “in-house” contractor so that he would be allowed to 
engage his own builder.
“I knew I could not win them over, so I paid them off just to reach a win-win situation,” he said.
Lim said that although he was forced to fork out extra money, he was glad the issue was resolved amicably.
“I have heard some horrible stories about these contractors, including harassment for not taking up their services.
“Besides, these contractors also dish out shoddy workmanship,” he said.
Another unit owner, Ethan Tan, 31, said he got several quotations when 
he wanted to renovate his condominium in Sungai Pinang, including one 
from the in-house contractor.
However, he was told that 
“external” contractors must buy cement, sand or tiles from the in-house 
contractor, believed to have links to a secret society.
The materials were about 20% more expensive compared to legitimate dealers.
“To save all the trouble, I ended up engaging the in-house contractor. I
 knew that if I had brought in my own designer and contractor, there 
would surely be disruption of work.
“And if my contractors needed to buy the materials from these guys, the exorbitant charges would be passed on to me,” he said.
Tan said he had no regrets, as the workmanship of the in-house contractor was good.
“A plus point is that they will be around for at least a year in case there are defects,” he said.
Clerk Tan Chua Ting, 40, said she had initially wanted to hire her 
relative to carry out renovation at her newly completed apartment in 
Bandar Baru Air Itam.
“But he turned me down, saying that he had already been chased out by the in-house contractor,” she said.
Tan then decided to go with the in-house contractor and was satisfied with the work done.
“The quality is there, from the flooring, built-in cabinet, kitchen and the living room.
“I checked with other contractors and they told me the price was 
reasonable, considering the work done. They even threw me a few 
upgrades. I have no complaints,” said Tan, who moved into her new 
apartment early this year.
Triads have been harassing contractors for ages
PETALING JAYA: Triad members 
have been harassing contractors in the building industry by demanding 
protection money and asking for jobs, according to an industry insider.
He said such illegal practices had been going on for years and they were common in the Klang Valley and Johor.
He said if contractors did not pay protection money, some triad members
 would negotiate to be given sub-contract work such as supplying 
building materials or steel bar bending service.
“These gangsters will approach contractors and claim that the construction site is sitting on their ‘territory’.
“Some ask for monthly payments while others will leave the contractor alone if a lump sum is paid,” he said.
He said that although contractors were uncomfortable with the 
situation, most were already used to the practice and knew what to 
expect from the triads.
“We have learnt to manage them and try to speak to them nicely.
Normally, they do not threaten us with force such as by brandishing weapons.
“They will tell us that the area is ‘theirs’ and we have to pay to be 
‘guarded’ by them,” he said, urging the authorities to solve the problem
 and beef up enforcement.
“If contractors refuse to pay gang 
members, will the police protect us? What will they do about contractors
 who have been bullied?” he asked.
Higher-end property has no room  for triads  to exploit 
GEORGE TOWN: There are now 
fewer cases of triads monopolising renovation works of high-rise 
buildings in the state, said Penang Master Builders’ and Building 
Materials Dealers Association.
Its president Lim Kai Seng said many high-rise units were already partially furnished and were priced from RM400,000 onwards.
“This makes it unnecessary for high-rise property owners to engage 
contractors to do renovation. It also reduces the opportunity for the 
triads to provide renovation services,” Lim said when commenting on 
triad-linked contractors who compel high-rise property owners to engage 
them for renovation works.
He said the triads usually targeted 
low and medium-cost projects priced at around RM72,000 because these 
units were sold without any basic renovation package.
He said this allowed them to offer their services at a higher cost, usually at about 20% more.
According to Lim, the triads begun to control renovation works for 
high-rise buildings in the 1990s when the construction industry in 
Penang was booming.
“Before that they used to collect ang pow 
from developers and contractors. They muscled into development projects 
to broaden their revenue base,” he said.
“Over the years, police 
have worked with us and the developers to bring down such activities. So
 far, the authorities have proven to be very cooperative and efficient 
in arresting triad-linked contractors.”
Lim denied allegations that contractors were in cahoots with the triads to monopolise renovation jobs.
“We have always lodged police reports whenever we received complaints from buyers,” he added.
- The Star contributed to the stories 
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